FAQ

Frequently asked questions

What destinations do we cover?

Via Croatia covers Croatia, Slovenia, Albania, Bosnia, Serbia, Albania, Greece, and also Venice, Budapest, and Prague.

Does Via have any set departures tours to Croatia and Eastern Europe?

No, all tours and itineraries that you see online are just sample itineraries that we further customize to your client's liking.

Is Via associated with any travel associations?

Yes, Via is part of USTOA, NACTA, STIA, and NTA.

Does Via have a tour operator insurance policy?

Yes, Via Croatia has 1mil error and omission coverage policy that is valid in all destination where Via run tours, meaning you are covered while traveling.

Is Via preferred supplier for any US-based tour operators and/or consortiums?

Via is a preffered supplier for Cox and Kings, NatGeo USA, FISHER Travel Enterprises and works with over 60 companies and travel advisors from US and Canada.

Does Via have any special amenities in Croatia that the client can enjoy?

Yes, for every booking Via Croatia offers amenities and upgrades to clients in hospitality, hotels, transfers, and charters. Please check with you Via Croatia representative when booking to find out what amenities are granted to your client as amenities depend on destinations and trip value. Check all our amenities here.

Does Via accept credit cards and are there any fees?

Yes, Via Croatia accepts all major credit cards.

Does Via Croatia offer one-on-one client consulting?

Yes, Via offers conference calls with the client to go over the itinerary and details. There is no charge associated with this service.  

Does Via have local representatives in all destinations?

Yes, Via has local representatives that can be reached out any time. Also, Via offers dedicated concierge person to every client that travels to any of the destinations. The person is at client disposal for 24 hours a day.

Does Via sends e-documents or paper documents?

Via sends e-travel documents but once the client arrives in Croatia they get the printed file with all printed documents and agency gifts.

How long is proposal turnaround?

Via sends out the proposals within 48 hours maximum.